This policy explains what personal information Enexus Distribution Pty Ltd trading as Enpulse (ABN 25 692 297 644) collects through this website, why we collect it, where it is held, who else sees it and how to ask us about it.
Last updated: 23 September 2026
If you create an account we collect your name, e-mail address and password. Sign-in is run by Amazon Cognito, which holds the password in hashed form; we do not store it. If you tell us you are buying for a business we also record the company name and ABN you enter, and we store the e-mail preferences you set under Settings.
To fulfil an order we collect the billing and delivery details you give at checkout — as a guest or a signed-in customer — and keep what you ordered, your order history and a copy of each tax invoice.
Payment is handled by Stripe. Stripe tells us whether the payment succeeded; your card number never reaches our systems.
The contact form sends us your name, e-mail address, message and, if you give them, your phone number, company and an order number, together with the time, the page it was sent from, your IP address and browser type. The website does not store the enquiry; it is e-mailed to us. We also keep any e-mail you send us.
Our servers keep short rolling logs of requests (IP address, page requested, browser type) for security and fault-finding. They are overwritten automatically and are not used to profile visitors. We do not run analytics or advertising trackers on this website.
We send marketing e-mail only to account holders who have opted in under Settings → Preferences, and only for the streams they tick: offers and promotions, product news, or new Metering Insights articles. Every such message carries an unsubscribe link, and you can change the setting at any time.
Amazon Web Services hosts the website, the sign-in service, our files and our outbound e-mail in its Sydney region. Our e-mail inbox is also hosted by Amazon Web Services, in the United States, so correspondence you send us is stored there.
Stripe, Inc. (United States) processes payments and receives your name, e-mail address, billing address and card details for that purpose — see Stripe’s privacy policy.
The carrier delivering your order receives your name, delivery address and, if you gave one, phone number.
If a warranty claim needs the manufacturer, Algodue Elettronica S.r.l. (Italy), we pass on the product's serial number and a description of the fault only.
We may disclose personal information to our professional advisers, or where the law requires it.
We do not sell personal information, and we do not share it for advertising.
Signing in sets three cookies that only our server can read: an access token that lasts one hour, and a refresh token and e-mail hint that last 30 days. They keep you signed in and are not used for anything else.
Your cart and checkout progress are kept in your browser's local storage. They stay on your device and reach us only as the order you place.
There are no analytics or advertising cookies. If you block cookies you can still browse the site and check out as a guest, but you cannot stay signed in.
Our systems run on Amazon Web Services in Sydney, Australia. Database backups are kept for 30 days and then deleted automatically.
Account details are kept until you ask us to close the account; we then remove them within 30 days. Order records and tax invoices are kept for the period tax and corporations law require — seven years — even after an account is closed. Enquiry e-mails stay in our mailbox.
Traffic between your browser and the website is encrypted with TLS. Access to customer data is limited to the people who need it to fulfil orders and answer enquiries, and card details never pass through our systems.
You can ask what personal information we hold about you, ask us to correct it, or ask us to close your account and delete what we are not required to keep. E-mail us and we will respond within 30 days.
If you believe we have mishandled your personal information, tell us first so we can put it right. You can also complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Privacy questions and requests: e-mail info@enpulse.com.au, call (02) 8203 6325 or write to Enexus Distribution Pty Ltd trading as Enpulse, Suite 781, 44 Lakeview Drive, Scoresby, VIC 3179, Australia.