Policy
This Warranty Policy applies to Algodue instruments and accessories purchased from Enexus Distribution Pty Ltd trading as Enpulse (“Enpulse”, “we”).
This warranty is provided in addition to, and does not limit, any rights you may have under the Australian Consumer Law.
Algodue metering instruments supplied by Enexus Distribution Pty Ltd trading as Enpulse are covered by a 12-month warranty from the date of invoice.
Your invoice is required as proof of purchase for all warranty claims.
Subject to the terms of this policy, this warranty covers defects in materials and workmanship under normal intended use, including:
This warranty does not cover:
To maintain eligibility under this warranty, the instrument must be installed and used in accordance with the product instructions and safety guidance.
This includes:
Metering instruments must be installed by a licensed electrician in accordance with local electrical regulations. Where the instrument is connected via current transformers, the transformers must be correctly rated and correctly installed.
Unauthorised modification, opening of the housing, alteration of wiring, firmware changes, or fitting of components not supplied or approved by Enpulse may void this warranty to the extent that such conduct caused or contributed to the fault or damage.
To submit a warranty claim, contact Enpulse support via the Contact page or info@enpulse.com.au and provide:
Enpulse may require the product to be returned or made available for inspection and testing before the claim is approved.
This warranty is given by:
Enexus Distribution Pty Ltd trading as EnpulseIf Enpulse confirms that a defect is covered by this warranty, we may, at our option and to the extent permitted by law:
You do not have to pay to make a claim. Contact us first and we will arrange and pay for the return — please do not send a product back before we give you return instructions, as we cannot reimburse freight we did not arrange. For an approved claim, Enpulse also pays to send the repaired or replacement product to you. If inspection finds no defect covered by this warranty, we may ask you to pay the return freight.
Replacement products or repaired products may be supplied with new or refurbished parts of equivalent performance.
Enpulse aims to complete an initial claim assessment within 3 business days of receiving all reasonably required information.
Where a replacement is supplied from stock, we aim to dispatch it within 7 to 10 business days of approval. A repair may take longer, because Algodue instruments are repaired by the manufacturer; we will tell you the expected time when the claim is approved.
These timeframes are indicative only and may vary.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty is provided in addition to your rights under the Australian Consumer Law. Nothing in this warranty excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.